SHIPPING

Do you offer local pickup of orders?

If you live in Perth Western Australia Blooming Mandala provide a free pick up service from Bertram or Banjup in order to save you shipping costs.  During check out please select where you would like to pick up your order from.  Once your order has been processed you will receive an email with collection address. Please collect your order within a few days.

How long will it take for my order to arrive?

Most orders will be shipped within 1-3 business days, however during busy times this may take longer.  Orders Containing Vinyl labels may take 5-7 days processing prior to shipping due to the custom made nature of the product.

Orders are shipped from Perth, Western Australia and time for delivery varies depending on your location, but in general orders should arrive within 4-10 days

Which shipping companies do you use?

The majority of orders shipped are delivered via Australia Post.

Do you ship overseas?

Unfortunately we currently ship to Australia only at this time.  However this may change in the future.

Why does it look like my order is packed using old newspapers, boxes and such?

Blooming Mandala endeavours to be as sustainable as possible. We use recycled cardboard boxes, recycled enviro padded satchels, and void fillers such as newspaper or recycled air pouches.  As a result of this each order you receive from us may be packed differently.  For more info on our sustainability practices please see our ‘about us’ page.

What should I do if my order arrived damaged?

We take care to pack orders with care for delivery, but occasionally accidents happen to the parcel on it’s way to you.  If you are unlucky enough that an item is damaged during shipping Blooming Mandala will arrange replacements at no cost to you.  To allow us to expedite the process please send us pictures of the damaged goods and the outside of the packaging to orders@bloomingmandala.com.au.

RETURNS

Blooming Mandala has a 30 day money back guarantee. If there is a problem with any of your products please get in touch and we will sort it out in line with Australian consumer protection laws.

 

What should I do if the order I received is incorrect?

At Blooming Mandala we take utmost care when preparing orders for delivery, however we are human and mistakes are possible.  If your order has arrived and is incorrect or missing items please contact us immediately through our contacts page or at orders@bloomingmandala.com.au and we will sort it our for you ASAP.  Please leave a valid contact number so we can call if you required to rectify the issue.

What if the labels I ordered are incorrect?

Blooming Mandala does not except returns or offer refunds in the case of label mistakes made by the customer at the time of order, such as spelling mistakes.  However, if the mistake was made by Blooming Mandala we will make and ship you new labels free of charge, along with our most sincerest apologies.

What if I change my mind or don’t like the products once I receive my order?

Blooming Mandala does not except returns or offer refunds due to change of mind. Before submitting your order please make sure you read all descriptions, view all of the images provided and proof read any typed information.